Please note that at least for the time being, you cannot change the email address you used to first create your Archer account—so it’s important to use one that is current and that you check frequently. Submitting an incorrect email during onboarding can lead to account loss, and no one wants that!
When logging into your Archer account for the first time from a new device, you will receive an email with a verification code, sent to the current email address associated with your account. If you no longer have access to this email, you will not be able to log in to your Archer account from your new device. In this case, you’ll need to delete your account and create a new one which you will be able to do as long as your previous account was in good standing. To delete your Archer account, please utilize your old device and follow the instructions here; if you do not have access to your old device submit a support ticket and select “I want to delete my account”*. Learn more about why we have email verification and how it works here.
*Without access to the email on file our support team will have to ask for additional information to verify your identity prior to account deletion.